Duke Health Anywhere
Duke Health Anywhere are for those who are not Duke patients, and do not have a My Duke Health (formerly known as Duke MyChart) account, or require virtual urgent care between the hours of 8:00 p.m. and 8:00 a.m. Duke Health Anywhere does not take insurance. A visit costs $59 USD.
Emergency care should not be obtained through Duke Health Anywhere. Visit the emergency room at Duke University Hospital, Duke Raleigh Hospital, or Duke Regional Hospital, a campus of Duke University Hospital, if you have a serious or life-threatening medical condition.
How Your Health is Secure?
Ensuring adherence to legal and regulatory requirements guarantees optimal industry standards for health data protection. Strict guidelines are established for the handling and protection of health information in the US by laws like the Health Insurance Portability and Accountability Act (HIPAA).
Adherence to these regulations guarantees appropriate management of your data and offers a structure for handling security events or breaches in a way that puts patient privacy and security first.
Duke Health Anywhere Login / Sign Up
Duke Health Anywhere gives you anytime, anywhere access to virtual urgent care. Create an account or log in now to connect with a board-certified doctor of your choice.
Duke Health Anywhere is available for patients age 2 and older. Women who are pregnant should schedule an in-person appointment with their own doctor and not through Duke Health Anywhere. Connect anytime, anywhere with your choice of provider. It’s easy to get started.
Here’s how to Create An Account on Duke Health Anywhere;
- Go to (https://dukehealthanywhere.org/)
- Start entering your personal information on the registration form
- Click on “Sign Up” to submit form
- Verify your account and proceed to login.
Here’s how to login on Duke Health Anywhere;
- Visit the Duke Anywhere landing site at (https://dukehealthanywhere.org/loginConsumer.htm).
- Enter your Email address and Password in the login page.
- Click on “Log In” to begin using Duke Health Anywhere.
Forgot Password or Email? If you can no longer remember the login information for your Duke Health Anywhere account Email address or Password, click on “I Forgot My Email or Password” link to perform a hard reset.
The system will check for your information in the file and if matched, your lost credentials will be sent to you. To speak with support team, call 1-888-404-1017.
Duke Health Anywhere Frequently Asked Question (FAQs)
When can I use Duke Health Anywhere?
Duke Health Anywhere is a virtual urgent care option for people who are not Duke patients, who do not have a My Duke Health (previously Duke MyChart) account, or who need virtual urgent care after 8:00 pm and before 8:00 am. Duke Health Anywhere does not accept insurance. Visits cost $59.
Duke Health Anywhere should not be used for emergency care. If you have a life-threatening or serious medical issue, visit the emergency room at Duke University Hospital, Duke Regional Hospital, or Duke Raleigh Hospital, a campus of Duke University Hospital.
Can I see a specialist?
No. Online doctor visits with Duke Health Anywhere only cover urgent care needs for a variety of common, non emergency injuries and illnesses, including colds and flu, rashes, diarrhea, sinus problems, and more.
Can I see my own doctor?
Duke Health Anywhere offers a similar experience as an in-person urgent care visit, where patients don’t see their primary care physician or another commonly seen provider. The online care urgent care platform is a collaboration between Duke Health, American Well, and Online Care Group. Duke has coordinated with Online Care Group to meet your immediate care needs with a list of providers who have an average of 15 years of medical experience.
Which other medicines are not recommended?
Doctors will not prescribe controlled substances, muscle relaxants, medications for erectile dysfunction, or state-specific controlled medications. Refills are sometimes available, depending on health history and immediate need.
Can I use my insurance?
Duke Health Anywhere is only offered on a self-pay basis. It does not accept Medicare, Medicaid, or other insurance. Each on-demand chat costs $59. Payment can be made with a credit or debit card at the time of the online visit.
Conditions Not Treated at Duke Health Anywhere
Duke Health Anywhere can not diagnose people who have symptoms of ear infection, anxiety or depression, or insomnia. It can not evaluate someone for smoking cessation.
Install Duke Health Anywhere App
We suggest downloading our mobile app, which is compatible with Android and Apple iOS. We advise using Google Chrome if you choose to use our desktop version because it might not work with other browsers.
- Download on the App Store at https://apps.apple.com/us/app/duke-health-anywhere/id1473647288
- Get it on Google Play at https://play.google.com/store/apps/details?id=org.dukehealth.android.duke.healthanywhere&hl=en_US
Need Help? Contact Duke Health Support
Do you have questions? Read the answers to frequently asked questions about Duke Health Anywhere. For technical help or customer support, call 1-888-404-1017 or email dukehealthanywhere@americanwell.com.