Contact
Contacting Duke Health MyChart support is essential for ensuring you receive the assistance you need for a smooth and effective healthcare experience. Whether you have questions about your medical records, need help navigating the patient portal, or encounter issues with appointments or billing, reaching out to support can help resolve these matters efficiently.
We work towards providing the best care for you and your loved ones. Your feedback is important to us, it helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out the contact form to email us and we will respond to you within 7 days.
On no account whatsoever should you reach out to us when it comes to medical emergencies. In times like this you can do best by calling 911 or go to the nearest emergency health center.
Duke Health MyChart Contact Information
Here’s all the Duke Health contact information, if you have billing questions, suggestions and to file complaints.
MyChart Support
Call: 1-919-620-4555
Email: dukehealthlistens@duke.edu
Schedule Appointments
1-855-855-6484
Medical Records
Call: 1-855-855-6484
Email: ROI-Requestor3@dm.duke.edu
For Billing Support and Insurance
You will be attended to, if you are experiencing issues with making payments or need to ask questions about your health insurance with Duke Health Services.
For Steps to pay your medical bills online, go to the Billing and Payment page to complete this.
Phone Call Us at 1-919-620-4555.
My Duke Health Virtual Assistant
Duke Health Virtual Assistant- an automated system that helps with common questions and tasks. Receive help and assistance everyday. Type a question or select a popular option to make use of this service. The live chat can’t help with emergencies, please calll 911.
Go to My Duke Health Live Chat: https://my.dukemychart.org/
Additional Contact For Duke Health Hospitals and Representatives
You can contact the appropriate department to discuss your experience with a Duke Health representative:
Duke University Hospital:
Call: 1-919-681-2020
Email: Hospitalcommunications@dm.duke.edu
1-Duke Raleigh Hospital, a campus of Duke University Hospital:
1-919-862-5848
Duke Regional Hospital:
Call: 1-919-470-4747
Email: DRHPTADV@dm.duke.edu
Duke Primary Care/Urgent Care:
1-919-668-4024
Duke Health Integrated Practice (DHIP):
1-919-684-6298
Duke HomeCare & Hospice:
1-919-620-3853
International Patient Services:
1-919-681-3007
Support Hours
Monday, Tuesday, Wednesday, and Friday
8:00 am – 5:00 pm ET
Thursday
8:00 am – 4:00 pm ET
The Joint Commission
If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body.
Call at: (800) 624 3004.
Connect with Duke Health On Social Media
Here are the official and active social pages which users can use to communicate and receive further public announcements from Duke Health and it MyChart platform.
Quick Questions? See Answers On My Duke Health FAQs
If you need quickanswers to your questions online, kindly use the Frequently Asked Questions (FAQs). It has answers to most questions asked, you might find solution there.
Access General Answers on Dukehealthmychart.org FAQs.
My Duke Health Login / Sign Up
Accessing My Duke Health patient portal is important for managing your healthcare effectively. It allows you to easily access and review your medical information anytime, which can help you stay informed about your health status and any recent test results. This convenience means you don’t have to wait for phone calls or appointments to get updates.
If you want to access your MyChart account or create a new patient portal, you can always do that anytime.
To Login: Go to Duke MyChart Login page, enter your Username and Password and click on “Sign In”.
To Register: Creating an account requires an activation code. Get a new one here.
If you already have a code, Visit the Duke MyChart Sign Up page to fill a form and complete creation and activation of your new account.