Forgot Username?

Encryption is essential for protecting your medical records. Your data will be transformed throughout this process into a coded format that can only be read or viewed by those who have the proper login information, which is your username and password.

My Duke Health, the advanced and plus version of Duke MyChart with your help protects your health information with extra security. It is always important that you log out when done with each session. You can’t change your MyChart Username but can always ask to be sent to you if you ever forget it.

How To Recover Duke Health MyChart Username

So you can choose to retrieve your forgotten Username online or by checking in at any Duke hospital branch near you.

On Website Username Recovery

Here’s a complete guide to recover your Username on Duke Health MyChart website;

Step 1: The very first thing is to launch My Duke Health homepage at (https://my.dukemychart.org/). Copy this link and paste on any supported browser.

Step 2: Click on the Forgot Username? option shown below the login interface. This appears side by side with the Forgot Password? link, you might want to use it to reset your password if you misplaced it as well.

Step 3: A page to fill a Username Recovery form opens on your screen. It requires that you enter your personal information and all empty field must be completed to continue with this. The personal information asked includes;

  • First Name
  • Last Name
  • Date of Birth

Step 4: Lastly, click on “Submit“. This should now execute your Username retrieval request and have your registered Username sent to your email address.

Step 5: If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. Check your inbox and spam folders to see this message.

Physical Visit Username Recovery

The MyChart platform aims to enable all users to pave way to your interactions with Duke Health, making it easier to manage your health and communicate with your healthcare providers. If you encounter any issues or have questions, we offer several methods to reach out to support through customer service channels.

Anyone can visit the nearest Duke Hospitals nearby and speak with the care team about helping you retrieve your Username associated with your MyChart account. While you visited any of our health centers, you may be asked to bypass a 2-step verification which may require;

  • Submission of your Full Name
  • Your Date of Birth
  • Email Address linked to the account.

Headquarters
4709 CREEKSTONE DR, Durham
North Carolina, United States.

How To Find Duke Health Centers Near You?

If you can’t pay a visit to the headquarters address probably because of distance, use the My Duke Health Mobile App with access with Google Map to check-in and locate Duke Health locations near you.

Download My Duke Health App for all smartphone type and get ready to use all of it’s amazing MyChart features.

Additional Tips

  • Browser Compatibility: Ensure you are using a compatible and updated web browser if accessing Duke MyChart through a mobile or desktop computer.
  • Security: Ensure your login credentials are kept confidential and do not share them with anyone.

Contact Duke MyChart Support

If you do not remember any of the requested information for a two step verification in retreiving your Username, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at 1-800-782-6945 to help you regain access to your MyChart account.

For additional methods like live chats or mail address, all Duke hospitals numbers and technical assistance, go to the Duke MyChart contact page. The care team will be happy to help in accordance to the support hours (8am to 5pm, Monday to Friday) excluding holidays.