How To Sign Up?
If you are an established patient at Duke Health, you can sign up at any time without an activation code by navigating to the Duke MyChart Home page and clicking the “Sign Up Online” button.
If you already have an active and un-used activation code, click on ”Sign Up Now”. You will be brought to a screen where you have the option to fill in an activation code on the right hand side of the same screen. This will allow you to complete the sign-up process the activation code.
Or, at the end of any visit any Duke Health center near you, you can receive an activation code on your printed After Visit Summary which you can use to complete the sign-up process after your visit is complete.
Alternatively, you can call Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.
- Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.